Refund & Return Policy

• All returns require prior authorization from Promino

Nutritional Sciences Inc. and requests must be sent to

contact@drinkpromino.com for processing.

• Short-dated, damaged or mis-shipped products must be

reported within 5 days of the receipt date.

• Only those products authorized for return will be

considered for credit. Receiving a return authorization is

not a guarantee of credit.

• The following information must be provided to obtain a

return authorization:

-Date of Purchase - Product expiry date

-Invoice number - Exact reason for return

-Product number - Condition of the product

-Product description - Quantity

• Promino Nutritional Sciences Inc. DOES NOT accept

returns on:

-Products kept longer than 120 days

-Products purchased as part of discontinued item

sell-offs

• A restocking fee of 20% may be applied to all returns

except those that fall under the Guaranteed Sale Policy.

• All products must be returned in resalable condition: no

damage, no price stickers, no glue residue, no stamps,

etc. nor in any way defaced.

• All returns should be sent via prepaid ParcelPost with the

return authorization number clearly indicated on the

outside of the return. Under no condition should the item

be returned freight collect. If the product is being

returned due to an error on the part of Promino

Nutritional Sciences Inc., the cost of the freight will be

credited to your account and we will arrange a courier

pickup at our expense.

• All items should be securely boxed and packaged in a

manner suitable to the method of return. A list of

contents should be enclosed, including your store name

and account number.